Frequently Asked Questions
We might already have solution of your queries.
FAQ's
Need urgent solution?
go to Help & Support in app menu and request for Call Back.
Your query doesn't listed here?
don't worry, Simply write down here in below Help & Support
write us email
help@getworkapp.com
How may we help you!
Learn everything you need to know about the GetWork App.
General
Getting Started on Getwork App
Getwork App allows clients and freelancer workers to work together on both online and offline projects over a wide range of categories through projects and contests.
Signing up / Registration is easy.
- Click Sign Up / GetStarted on the Getwork App home. Registration is free.
- You can choose username and enter phone number.
*By signing up, you agree to our Terms and Conditions and Privacy Policy.
3. You will then be asked to provide a username & Phone. Note that once chosen, a username cannot be changed. Click Next once done.
Usernames should:
- be alphanumeric (contains letters and/or numbers),
- start with a letter, and
- have 16 characters at most.
4. Verify the phone number with OTP you receive & Click next. Select your account use type. This can be changed anytime on Getwork App’s top corner settings options.
5. Fill out the personal information and skills if registering to offer services.
6. Go to profile and complete required fields.
7. Done.
Tips for new on Getwork App
Try to implement these best practices to increase your chances of improving your Getwork business on the app & website.
- Make a good impression. As early as bidding on projects, make yourself stand out from the rest. Present yourself professionally, and tailor your proposal to what the project requires. State what you will provide, how much it will cost, and how long it will take you to deliver.
- Background check. Clients consider several factors when deciding who to work with, so it is only fair for you to do the same to them. See the About the Employer sections of projects and work for a general idea about their accounts, payments, and reviews.
- Do not bite off more than you can chew. As tempting as it is to accept more work in order to earn more, compromising quality just to finish the workload that you accepted can reflect on client feedback, which can hurt your reputation on the site and app.
- Stay on the site. Keep communications and payments within Getwork app. This ensures you have the best possible protection in an unlikely event of a dispute. Why look for third-party resources when you have our Messaging at your disposal?
- Keep an eye out. While some don’ts are basic like work/project non-completion and not using copyrighted work, there are other things that are not allowed on the site, and those that can possibly harm you. Be vigilant.
- Be accessible. Make yourself available even if you are away from your workstation. Install the Mobile App so you can chat with clients on-the-go.
- Go the extra mile. If trying to give your best in all your work becomes habitual, it will eventually be synonymous to your brand. Clients will keep coming back to you, and your client base will be a lot bigger without you realizing it.
Violations that lead to account closure
We expect all Getwork users to uphold our Code of Conduct and adhere to our Terms and Conditions to maintain safety, trust, and professionalism within the marketplace. Utter disregard of the site rules, including the following activities, warrants immediate account suspension or closure:
● Performing or participating on fraudulent activities
● Abusing or harassing other users
● Extortion or blackmail for positive reviews and/or additional payment
● Deceiving other users of Getworkapp.com
● Attempting to game the referral programs. This applies to the Give/Get Program and 0% Fees Promotion.
● Falsifying identification documents. This involves submission of fake or altered verification documents.
● Spreading viruses or malicious site links
● Manipulating the Dispute Resolution System
● Gaming the feedback system to gain a positive reputation on the site
● Buying or selling of GetWork App accounts
● Posting or participating on projects that violate our Terms and Conditions, such as money laundering, spamming, and hacking.
Account suspension or closure due to any of these violations is final and irreversible.
Common scam warning signs you should avoid
We have set in place security measures to detect and counter fraudulent behavior on the site. However, out of an abundance of caution, we listed three common scam warning signs so you can spot them easily. These are not definite indicators of fraudulent activity, but it is best for you to avoid them.
Your client is requiring you to pay them before you are awarded the work.
As a worker or freelancer, you are not required to pay clients in order to be awarded projects. Penalties are warranted to clients who ask for payment from bidders. Payment for works, which should be in the form of Milestones, should only happen in in progress projects once the client is satisfied with your output and directly pay to you.
Your client is asking you to transfer money.
If the project that you are bidding or working on requires you to send money or even Bitcoins , it is likely a money exchange project. Money exchange is in violation of our Terms and Conditions. Refrain from making purchases for clients as well if you are not awarded the project yet.
In the case of in progress projects, with the agreement between you and your client and with Milestones created for you, you may pay for initial project expenses if they are necessary to complete the work, say, royalty for stock images or sign-up fee to paid sites. These are usually reimbursed by the client, but make sure that this kind of agreement is communicated properly.
The project requires your personal details and/or documents.
Some of your personal information can potentially be traced back to you. These are called personal identifiable information (PII).
Projects that require you to verify your phone number, submit government-issued IDs, or provide contact details or documents that can prove your identity could compromise your personal information. Take extra precaution before filling out forms asking for these details.
We strongly encourage you to report to us when you come across these warning signs while looking for or working on projects. Just scroll down this page and click Contact Us.
Work / Project
Finding Work
Looking for work on the app or website can be done in a number of ways.
From the Getwork menu
Click Getwork from the app bottom menu, and choose Work, if you are looking to work on projects. If you want to join work, choose work and filter accordingly.
On the Getwork Menu, you can filter the projects by the following:
- Project Type
- Skills
- Listing Types
- Categories
If you meet the requirements of the Service, you will be added to the pool of service providers. You will be assigned a work/project when a client requests for that particular service. Otherwise, a list of the conditions that you have to meet first will be displayed.
Work in violations of our terms and conditions
Getwork makes sure all posted works are legitimate. We do not allow projects with content that may harm the business operation or reputation of getworkapp.com, or cause possible loss of the services of its suppliers.
The following projects violate our Terms and Conditions. Clients should not post projects of this nature.
- Advertisements
- Asking for/generation of fake likes, views, followers, reviews, votes, downloads, comments
- Buying or selling of end-products
- Captcha Projects: bypass, keylogger, etc
- Cloning
- Contains racist or discriminating remarks
- Craigslist projects
- Creation, buying, or selling of accounts
- Creation of bots for cheating, bypassing, or circumventing of systems
- eBay spamming
- Clients looking for work
- Hacking, reverse-engineering, skimming, cracking, clickjacking, decompiling, Cryptowall, or dropper software
- Falsification of documents, removing watermarks
- Javascript injection
- Money-transfer and money-exchange or cryptocurrency-exchange projects
- School assignments, university projects, theses, dissertations, online exams, online interviews, etc.
- Silent doc exploit/FUD (fully undetectable)
- Selling of stolen scripts
If you’re a worker/freelancer and you’re wondering if you can sell ready-made solutions, the answer is yes. This is as long as your client agrees to this, and you have proper rights to sell the solution.
If you encounter projects with similar nature as the ones listed above, report them to us by clicking the Report Project link found on the bottom of work page of the project, below all details.
Refer to our Terms and Conditions to know more. If you have further queries, scroll down and click Contact Us.
Note: Project fees or any funds associated with work projects in violation of our Terms and Conditions are non-refundable.
Write Bid offer on work posts
After completing the bidding requirements, you can proceed to bid on work projects:
1. Click Getwork from the bottom menu and select Work Projects to view available projects requiring skills that match yours.
Filter options are available on the top-right home page. You can filter projects by Type Categories, Skills, Listing Types (upgrades), Budget.
2. To view more details about the work projects that you are interested in, simply click on them from the project list.
3. Read the work description thoroughly. When you are certain that you can do the work and that the project is right for you, start filling out the bidding input found below the project’s description page.
4. Enter your best bid amount & delivery time.
5. You can also sponsor your bid offer (optional).
6. Click Place Bid to submit your bid offer.
Tips to get work
Each client is as different as each worker, freelancer is; so there is no “magic formula” that works for every bid. To help increase the chances that a prospective client will seriously consider your bid, here are some things we suggest you practice:
- Read the work/project description thoroughly. Take the time to go through the project description. If the client feels that you do not understand the project enough, you are not likely to make the shortlist.
- Keep your bid amount clear and concise. Clients may have many bids to consider. Make your bid proposal affordable but clear.
- Be competitive with your pricing. Being competitive does not necessarily mean bidding low. Whole marketplace makes for tough competition. If you are relatively new to freelancing, you may need to establish a reputation first. But if your work is truly above average, price it properly. Some clients are willing to pay for quality.
- Do not oversell yourself. A little self-confidence is a good thing, but over-the-top claims is not likely to impress anyone. Being honest about your skills will get you much further than a lot of hype.
- Proofread your bid before you submit it. No matter what kind of project you are bidding on, a poorly-written proposal suggests lacking of attention to details and poor work habits, neither of which is going to work in your favor.
After placing your bid offer, we encourage implementing the following practices to further improve your chances of winning projects:
- Upload work samples to your portfolio. Quality, not quantity, is usually the rule of thumb when uploading samples on your portfolio. Make sure that your samples are appropriate for the work/job and that they represent your best work.
- Protect your work. Any samples you provide (should clients ask) should bear a watermark or other means of identification. It can also at least include your name and a statement of copyright.
- Try to respond promptly when the client contacts you through a private message. Most clients award work/projects within the first 24 hours of posting. So make sure to keep yourself available.
- Always stay in contact using our mobile apps. Install the mobile app, and stay in touch with clients on-the-go.
Bidding requirements
To make sure you can bid on work/projects, complete these steps:
- Verify your phone & ID. Verify the Phone number linked to your GetWrok app account, and verify OTP. Check the Identity verification page in profile menu in App and follow the instructions provided.
- Update your skills. You can only bid on a project if you have at least one of the skills required for it.
- Update your profile. Upload a professional profile picture, and add a profile headline, summary, and rate. You also need to update your Language Settings and Location by going to your Settings Menu page.
How do i get paid?
On completion of any work you’ve accepted, before leaving the workplace or clients contact you must ask to complete the payment with whatever suitable method. Do not give ratings or mark project/work completed If didn’t get paid for work. Report user directly from their profile if they didn’t pay for your work or contact us directly.
As GetWork not responsible for any work payments user must communicate before accepting the work about payment terms with client.
Work completion rating
The Jobs Completed Rate indicates a freelancer’s success rate in completing projects. It is also known as the Completion Rate. Note that the projects have to be completed and paid workers directly on Getwork App in order for them to contribute to the Completion rate.
Payments
Membership fees
To upgrade or downgrade you must need to pay membership fees. it would be deducted from your account wallet balance and no additional charge would be cut.
If your current membership is paid then you do not need to renew it, it will auto-renew and the membership charge would be auto cut from the current balance.
Payment on work completion
As GetWork not offering in-platform payment services, Worker or freelancer has to collect their payment directly from client or work provider on completion of wrok/project with any convenient method before leave work location or loose client contact.
As GetWork App is just a platform to provide solution finding works , in future there will be payment option available into the app and worker get paid on completion.
Shop Payments & History
Users can deposit any amount from 10 to 5 Lakh INR in Getwork App with 18% GST applicable.
In any case of account closure, the User must have to use these funds in order to purchase inside the app benefits or memberships. The amount available in App currently not withdrawable in any manner.
to view past payment in-app or purchases,
Login to Getwork App > Go to Profile Menu > View Payment History.
For any further queries, you can contact us and provide an order id or reference ID.
Memberships
GetWork Memberships
Signing up for an account is free and automatically subscribes you to a Free membership. We have membership plans available for you though so you can maximize your success and earnings here at Getwork App Memberships.
Subscribe Now
Now that you’re ready to take your Getwork career to the next level, go to the Memberships menu page to see a full list of benefits, compare our membership plans, and subscribe to the one that suits your needs best.
Annual membership options
Annual subscriptions offer cheaper annual rates than monthly plans. Signing up for annual membership can save you up to 20% in membership fees.
Upgrading/Downgrading my Mmebership
Upgrading your membership plan means subscribing to a higher-tier plan. Downgrading means subscribing to a lower-tier one. Downgrading is not the same as cancelling.
To upgrade/downgrade your membership, here is how:
1. Log in to your Getwork App account.
2. Click your Profile Menu at the bottom right part of the page, and select Membership.
3. Choose to subscribe to any of the following payment bases:
• Monthly Plan
• Annual Plan* You will be billed the whole annual fee upfront.
*You can save up to 20% on annual plans.
4. Click Upgrade or Downgrade under the membership plan that you wish to subscribe to. You need to have a verified payment method to proceed to the next step.
5. Click Yes and Confirm to proceed with the subscription change.
Upgrading your membership is immediate from Free to any. Downgrading takes effect after your last paid membership plan is over. This way, you can still receive all the benefits of your membership until your new plan becomes active.
Membership Renewal
Your membership plan will automatically renew by the end of your 30-day subscription. Automatic renewal will only work if:
1. You have not downgraded your membership plan before the end of your subscription.
2. You have not cancelled your membership before the end of your subscription.
3. You have enough funds in your GetWork App account wallet. If you don’t have enough funds, it will still automatically renew to Free membership.
Cancelling my membership
Cancelling your plan means reverting your membership to Free. Here are the steps:
1. Click your profile menu and choose Memberships.
2. Select the Membership tab.
3. Click Cancel under the membership that you wish to stop.
4. Click Cancel Membership to confirm.
5. If the membership you canceling is not active and going to active after the current subscription then it will be canceled immediately, else it will be canceled after the current subscription ends.
Free Membership
We provide Free membership to all our users with limited benefits of App. with it any normal worker can earn up to 30,000 to 5000 INR monthly. if Any User needs more benefits they can easily switch membership to paid from the Membership menu. Try now.
Profile
Editing my profile
You can change any profile information by simply visiting the profile menu and click on the Top profile section.
Click on the edit profile icon you can find on the top-right corner of the profile menu.
Profile Picture Guidelines
Your portfolio may speak volumes about the quality of work you deliver, but your profile picture provides that personal touch to your account, giving clients a face behind the skills and talent. Presenting yourself through your profile picture also establishes trust within the platform.
The following tips should guide you on choosing your profile photo:
● Personal. The photo should show your face from the shoulder up, free from any object that may cover any distinguishable part (e.g. hat, sunglasses, mask).
● Singular. Only you should be in the photo, without any other person, animal, or distracting objects beside you (e.g. a friend, pet, or toy).
● Proportionate. Your face should be positioned evenly with respect to the whole image, preferably within the center of the photo.
● Neat. The focus is on you, so the background should not be cluttered or distracting but plain, neat, and pleasant to the eyes (e.g. in an office or photo studio).
● High-quality. Proper lighting and coloring of the image should be observed with good pixel quality. (Minimum dimension: 280×280 pixels; Allowed formats: JPG, PNG, GIF)
● Professional. Present yourself in a proper manner with a friendly facial expression and decent clothing that is relevant to your profession.
KYC Document verification
To use Getwork app you must need to verify identity of your self for data protection and safety rules as per Indian Law.
You may submit a colored scan of any of the following acceptable identification documents:
- Passport
- Driver’s License
- National ID card
- Tax ID
- Proof of Age ID
- Professional License ID
- State ID
- Voter’s ID
- Postal ID
- Government-issued Health Cards
- Other IDs – as long as it is government-issued and has your name, photo, date of birth, signature and the ID’s date of issue
Rules to Remember:
- The ID should not be expired.
- The ID should include your name, photo, date of birth, signature, and the ID’s date of issue.
- The ID’s details must not be handwritten.
- The copy should be a high-quality colored image scan or colored digital photo. Photocopies and black and white scans/photos are not acceptable.
- If the IDs or documents are in your local language or translation, please have them English-translated and notarized before submitting
- Image dimensions must be 500 x 300 pixels minimum.
- The copy must not be cropped and should include all sides and details of the ID.
- The copy must not be altered or edited in any way.
- If you are submitting an ID card, please submit its front and back parts.
- Do not use special characters (i.e. &#@!) in the image’s filename so the Verification Team can review the file.
- Submission of a fake ID will result in account closure and may lead to legal actions.
Reporting user for violations
If you come across users who violate our Terms and Conditions, you can report them to us.
1. Go to the user’s profile page.
2. Scroll down and find the Report User button.
3. On the Violation Report page, select a reason for your report.
4. Provide details of the violation committed.
5. Click Submit Report.
All received reports are investigated, and proper sanctions are issued to those who are proven to have violated site rules.
Changing my username or phone
Your username or phone number is your unique identifier on GetWork App. As indicated upon signing up, it cannot be changed once your account is created.
If you really wish to have a different username, you may close your account, and create a new one with your preferred username.
Your public name or company name that is visible to everyone is different from your username. It is taken from your full name or company name, and it may be changed on certain conditions.
Adding or removing skills
Adding skills is part of completing your profile. Doing so allows you to bid on projects that require the skills you have on your profile.
1. Log in to your GetWork account.
2. Click your profile menu from the bottom menu bar. Then, click View Profile at top Account.
3. On your Profile page, click Edit Profile.
4. Scroll down, and click Edit Skills on themiddle side of the profile page.
5.Search your skill using the search tool or from the major categories.
6. Select the Category/Skills on the left side of the page first, then select the tick box
of the skill you want to add. You will know that the skill has been added once the tick box becomes blue with a check mark in it 
and it is included in the list on the right side of the page.
A free account is allowed to add up to 2 skills. If you have more skills to list, consider upgrading your membership.
7. From the list of your current skills on the right part of the page, you can remove any skill by hovering over it, and by clicking the X or Untick icon to its left.
8. Once you are done listing your skills, click Save.
Adding Portfolio
To add portfolio images you must need at least Pro Account, where you can upload up to 4 portfolio images to showcase your past works in your profile.
To add go to Profile Menu > Middle of the page at Portfolio, Click on Add Image.
Select 1 Image at a time and Save it.
You are done and your portfolio is live to everyone.
Refer getwork app & Rewards
To Refer and Get Rewards, you must need listed user’s signed up using your referral code.
To get your referral code.
1. log in to your Getwork Account.
2. Click on Profile Menu
3. Click on refer friends & family
4. Copy referral code or Share directly with your social media or any third-party app.
Each time users signup using your referral code your referral points would be increased.
Once it reaches the reward limit, you’ll get a notification of check manually on the referral page to claim the reward.
To claim the reward.
1. You just need to reach the limit for a reward.
2. Click on claim reward & Submit your information.
3. Once you are done you’ll receive your reward as soon as possible.
Share with your friends and help them too to get work and rewards.
Subscribe to our newsletter for updates and offers!
